Payoneer business banking review – bank account types, fees & features explained

Last checked and updated on 4 September 2023

The financial landscape has been radically transformed over the past decade, with FinTech firms such as Payoneer leading the charge. This shift has been particularly beneficial for businesses, offering streamlined banking services with often greater flexibility and lower costs than traditional banking. This review will explore the services offered by Payoneer, delving into its pros and cons, its products, its pricing structure and potential alternatives.

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The aim is to provide a comprehensive review for businesses considering using Payoneer as their financial service provider.


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Overview of Payoneer – what’s on offer?

Established in 2005, Payoneer has grown into a global platform providing business-to-business cross-border transactions in over 200 countries. The firm’s fundamental aim is to provide businesses with a simple, affordable and convenient way to get paid by clients overseas and to pay their own international suppliers.

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The primary service offered by Payoneer is an online account which allows businesses to make and receive payments in foreign currencies, minimising the fees traditionally associated with international transactions. With Payoneer, businesses can invoice clients in their own currency, receive payments, withdraw funds and even make payments to suppliers, all in one place.

In addition, Payoneer provides multi-currency accounts enabling businesses to hold, manage, and transfer funds in multiple currencies across the globe. It also offers a prepaid MasterCard that can be used for online purchases or to withdraw cash from ATMs worldwide.

Importantly, Payoneer also offers value-added services like integrated payments API for eCommerce businesses, mass payout services, and working capital for businesses to grow internationally.

Pros and cons of Payoneer

Pros

  • Global reach: Payoneer operates in over 200 countries and supports transactions in over 150 currencies. This makes it an excellent choice for businesses operating internationally.
  • Simplified international transactions: Payoneer’s multi-currency accounts allow for easy invoicing and payments in multiple currencies, significantly reducing the fees and complications associated with traditional international banking.
  • Integrated services: Payoneer provides value-added services such as integrated payments API, facilitating seamless transactions for eCommerce businesses. It also offers mass payout options, which is beneficial for businesses working with multiple international suppliers or remote teams.
  • Working capital: Payoneer offers a capital advance service, allowing businesses to access funds based on their Amazon or Walmart marketplace sales. This is advantageous for businesses looking to grow and invest.

Cons

  • Fees: While Payoneer does reduce the cost of international transactions, it still charges for its services. These include fees for ATM withdrawals, currency conversion, and receiving payments from non-Payoneer users.
  • Customer service: Some users have reported that Payoneer’s customer service can be slow to respond to issues and queries.
  • Transaction limitations: Depending on the region, there may be restrictions on the types of transactions you can perform, which may not be ideal for all businesses.
  • Account closure: There have been instances of sudden account closures with funds being held, causing significant disruption for businesses.

Payoneer products and services guide

Payoneer provides a suite of services tailored to the needs of modern businesses, particularly those operating internationally. Here is a quick rundown:

Multi-currency accounts

Payoneer allows businesses to open accounts in multiple currencies, simplifying the process of making and receiving international payments.

Integrated payments API

This is particularly beneficial for eCommerce businesses. It enables businesses to streamline their payments, reduce administrative overheads and improve the customer checkout experience.

Mass payout services

Payoneer enables businesses to make multiple payments simultaneously, a feature that is highly beneficial for businesses with international suppliers or remote teams.

Working Capital

Based on marketplace sales, businesses can access funds to grow and invest. It’s a flexible way to finance business growth, with repayments automatically deducted from marketplace sales.

Payoneer MasterCard

This prepaid card allows businesses to make purchases online or withdraw cash from ATMs around the world. It can be particularly useful for businesses with frequent travel requirements.

Payoneer pricing, fees and charges explained

While Payoneer offers a cost-effective solution for international business transactions, it’s crucial to be aware of its pricing structure:

  • Receiving payments: Payments received from another Payoneer customer are free. However, receiving payments from customers using credit cards will attract a fee of 3%, while receiving an eCheck incurs a 1% fee.
  • Making payments: Payments to other Payoneer customers are free, but transferring to a bank account will incur a fee of up to 2% above the mid-market rate.
  • Currency conversion: Payoneer charges up to 2% above the mid-market rate for currency conversions.
  • ATM withdrawals: Using the Payoneer MasterCard to withdraw cash will incur a $3.15 fee per transaction.

Alternatives to Payoneer

There are several alternatives to Payoneer worth considering:

  • TransferWise: Now known as Wise, this platform offers multi-currency accounts and favourable exchange rates. However, it does not provide a dedicated MasterCard for business accounts.
  • PayPal: A widely recognised platform, PayPal offers comprehensive services but often has higher fees, especially for international transactions.
  • Stripe: Particularly suitable for eCommerce businesses, Stripe provides an integrated payments platform, but lacks some of the flexibility of a multi-currency account.
  • Revolut: Revolut offers business accounts with multi-currency features and competitive exchange rates, but has been reported to have customer service issues.

Conclusion – Is Payoneer a good choice?

So what is the verdict of our Payoneer review?

For businesses that operate across borders and deal in multiple currencies, Payoneer presents a flexible and streamlined solution. It simplifies international transactions, reducing fees and minimising administrative burdens. Furthermore, the added features such as integrated payments API and mass payout services provide valuable tools for growing businesses.

However, it’s important to consider the potential downsides. These include transaction fees and reported issues with customer service. As with any business decision, the suitability of Payoneer will depend on individual circumstances. It’s therefore crucial to consider these points in light of your business’s specific requirements and objectives.

FAQ – Payoneer review

Does Payoneer charge for receiving payments?

Payments received from another Payoneer customer are free. However, receiving payments from customers using credit cards incurs a fee of 3%.

Can I get a business debit card with Payoneer?

Yes, Payoneer offers a prepaid MasterCard for businesses.

Does Payoneer support mass payouts?

Yes, Payoneer offers a mass payout service, enabling businesses to make multiple payments simultaneously.

How can I access working capital through Payoneer?

Payoneer provides capital advances based on your Amazon or Walmart marketplace sales.

Are there transaction limitations with Payoneer?

There may be some restrictions depending on your region and transaction type.

Does Payoneer charge for currency conversion?

Yes, Payoneer charges up to 2% above the mid-market rate for currency conversions.

Is Payoneer customer service reliable?

Some users have reported slow responses to queries and issues.

How does Payoneer compare to PayPal?

While both offer similar services, Payoneer is often cheaper for international transactions. However, PayPal is more widely recognised.

Can Payoneer accounts be closed without warning?

There have been instances of sudden account closures with funds being held.

Is Payoneer a good choice for international businesses?

Yes, Payoneer offers a range of services that simplify international transactions, making it a good choice for businesses operating across borders.

Does Payoneer offer an integrated payments API?

Yes, Payoneer provides an integrated payments API that facilitates seamless transactions for eCommerce businesses.

Can I withdraw cash using my Payoneer MasterCard?

Yes, you can use the Payoneer MasterCard to withdraw cash from ATMs worldwide. There is a $3.15 fee per withdrawal.

Can I hold multiple currencies in my Payoneer account?

Yes, Payoneer’s multi-currency accounts allow you to hold, manage, and transfer funds in multiple currencies.

What fees does Payoneer charge for making payments?

Payments to other Payoneer customers are free. Transfers to a bank account incur a fee of up to 2% above the mid-market rate.

Is Payoneer a good alternative to traditional banks for business banking?

Payoneer can offer more flexibility and lower costs for international transactions compared to many traditional banks. However, the suitability will depend on individual business needs.

How does Payoneer compare to Wise (formerly TransferWise)?

Both offer multi-currency accounts and competitive exchange rates. However, unlike Payoneer, Wise does not provide a dedicated MasterCard for business accounts.

Does Payoneer provide services for eCommerce businesses?

Yes, Payoneer offers an integrated payments API for eCommerce businesses and a capital advance service based on marketplace sales.

Can I make international payments with Payoneer?

Yes, Payoneer supports transactions in over 150 currencies across 200 countries.

Are there alternatives to Payoneer for business banking?

Yes, alternatives include PayPal, Wise, Stripe, and Revolut. Each has its strengths and weaknesses, so the best choice will depend on your business’s specific needs.

Does Payoneer offer customer support?

Yes, Payoneer offers customer support. However, some users have reported slow response times and issues with resolving queries.

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