Handepay vs Worldpay explained – Payment processing comparison

Updated on 14 July 2023

In the digital era where cash transactions are becoming increasingly infrequent, it’s vital for businesses, small or large, to select the right payment processor. This not only ensures seamless transactions but can also affect the business’s growth trajectory. Today, we’ll delve into a comparison of two such services: Handepay vs Worldpay, both prominent in the UK market.

 
Quick, easy, no commitment!

Our objective is to provide businesses with an in-depth understanding of these providers, aiding in their selection process.

Video: Choosing a card payment machine

Handepay vs Worldpay

Features / FeesHandepayWorldpay
Setup FeesUsually noneMay apply
Monthly FeesFrom £19.99 per monthFrom £19.95 per month, can vary based on the plan
Transaction FeesFrom 0.3%, varies based on volumeFrom 0.75% for credit cards, 0.2% for debit cards, can vary based on the plan
PCI Compliance FeesIncludedMay apply
Contract LengthMinimum 12 months18 months to 36 months
Early Termination FeesYes, can varyYes, can vary
Card Machine RentalIncluded in the monthly feeStarts from £15.99 per month
Customer Support24/7 UK-based24/7, not always UK-based
Multi-Currency SupportLimitedYes
Online PaymentsYesYes
Mobile PaymentsYesYes
Integrated PaymentsYesYes
Global Payment AcceptanceLimitedYes
Handepay vs Worldpay

Remember, these are estimated figures and the actual costs may vary. Always speak to the payment processor directly for a custom quote tailored to your business. It’s also worth noting that while cost is a significant factor, also consider factors like customer service, technological capabilities, and security measures in your decision.

Pipedrive logo The CRM platform to grow your business
  • Great for entrepreneurs
  • Powerful data analytics
  • Manage sales and data
Rippling logo Manage all your employee data
  • Run in 90 seconds
  • 100% error-free
  • Automatic tx filing
Wix logo Powerful web builder and advanced business tools
  • Great for startups
  • Powerful web page builder
  • E-commerce available
Planable logo Supercharged content planning
  • Great for marketing
  • Better than lists or sheets
  • Manage social media
Webador logo Create a new website in 10 minutes. Easy.
  • Launch your website fast
  • Powerful data intuitive
  • No coding skills needed

Understanding payment processing

Before we proceed, it’s crucial to grasp what a payment processor does. They act as a bridge between merchants, banks, and card networks, facilitating the acceptance of card payments by transferring information and funds between these parties. The chosen payment processor plays a crucial role in the speed, security, and reliability of your transactions.

Handepay – An overview

Handepay, established in 2006, has been a rising star in the UK’s payment processing industry. It offers a range of services tailored to small to medium-sized businesses, from in-store card machines to online payment gateways, mobile payment solutions, and integrated payments for seamless transactions between your point-of-sale (POS) system and the card machine.

Worldpay – An overview

Worldpay, on the other hand, is an international giant in the payment processing industry, having been around since 1989. It caters to businesses of all sizes, from SMEs to multinational corporations. Worldpay offers a similar range of services as Handepay but extends further with multi-currency processing and a broad spectrum of card brand acceptance, including but not limited to Visa, Mastercard, American Express, and China Union Pay.

Cost comparison – Upfront and hidden charges

One of the major considerations when choosing a payment processing service is the cost involved. In this area, Handepay promotes a price promise, pledging to save businesses money on card processing fees, or it will give £1,000 to the customer. Handepay also assures transparent pricing with no hidden fees. However, the exact cost can vary based on your business’s individual needs and transaction volumes.

Worldpay’s pricing model can be more complex due to its wider range of services. There are different pricing plans available, such as ‘pay as you go’, ‘fixed monthly’, and ‘standard’. While Worldpay’s size and scale can often mean lower processing fees, its structure may include various other charges like setup fees, PCI compliance fees, and more.

Service and support

Excellent customer service and support are essential attributes of any service provider. Handepay excels in this area, with its UK-based customer service and support team available 24/7. They also provide a dedicated switching team to make the transition from another provider as seamless as possible.

Worldpay also offers 24/7 customer support, but given its international operations, you may not always be dealing with a UK-based team. Nevertheless, its global presence allows it to provide comprehensive support in a broad range of issues.

Technological capabilities and integration

In the realm of technological capabilities and integration, Worldpay has an edge due to its larger scale and global presence. They offer integrations with a wide variety of POS systems, shopping carts, and business software. Their online payment gateway also supports a range of languages and currencies, an essential factor for businesses serving international customers.

Handepay also offers impressive technological capabilities, such as the Handepay Spire system, which integrates card payments with your EPOS system. However, its services might be more limited when it comes to multi-currency support and global payment acceptance.

Security measures

Both Handepay and Worldpay comply with the Payment Card Industry Data Security Standard (PCI DSS), offering secure card payment processing. Worldpay has additional security features, like fraud screening tools, due to its global operation scale.

Conclusion – Handepay vs Worldpay

Choosing between Handepay vs Worldpay depends on your business’s specific needs.

Handepay may be a more cost-effective and personalised service for SMEs operating primarily in the UK. In contrast, Worldpay offers extensive global operations, multi-currency support, and may provide more comprehensive solutions for larger businesses or those serving international customers.

It’s advisable to clearly understand your business needs, carefully review the cost structure of each provider, and consider their customer support, integration capabilities, and security measures before making a choice. As the world of digital transactions evolves, so too should your choice of payment processor.

FAQ

What services does Handepay offer compared to Worldpay?

Handepay offers a range of services, including in-store card machines, online payment gateways, mobile payment solutions, and integrated payments. Worldpay provides similar services, extending to multi-currency processing and a wide spectrum of card brand acceptance.

Which is more cost-effective, Handepay or Worldpay?

The cost-effectiveness depends on the specific needs of your business. Handepay promises to save businesses money on card processing fees or give £1,000 to the customer. Worldpay offers different pricing plans that can be tailored to the volume and nature of your transactions.

Are there setup fees for Handepay and Worldpay?

Handepay typically does not charge setup fees. However, setup fees may apply with Worldpay depending on the chosen pricing plan.

How do Handepay and Worldpay handle PCI Compliance fees?

PCI Compliance is included in the cost with Handepay, while with Worldpay, additional fees may apply.

Can I get out of a contract with Handepay or Worldpay?

Both Handepay and Worldpay include early termination fees, so it’s best to confirm the terms before signing the contract.

How does the customer support of Handepay and Worldpay compare?

Handepay offers UK-based customer support 24/7, while Worldpay, having international operations, provides round-the-clock support, but you may not always be dealing with a UK-based team.

Which has better integration capabilities, Worldpay or Handepay?

Both offer integration capabilities. Worldpay, due to its global presence, supports integration with a wider variety of POS systems, shopping carts, and business software. Handepay offers integrated payment solutions like the Handepay Spire system.

Does Handepay offer multi-currency support like Worldpay?

Worldpay does offer extensive multi-currency support due to its international presence. Handepay’s services might be more limited when it comes to multi-currency support.

Can I accept global payments with Handepay like with Worldpay?

Worldpay does allow global payment acceptance due to its large scale of operations. Handepay’s global payment acceptance capabilities might be more limited.

Are there any hidden fees with Handepay or Worldpay?

Handepay promises no hidden fees, while Worldpay’s fee structure may include various charges. It’s important to ask about all potential fees when signing up with either service.

Do Handepay and Worldpay offer mobile payment solutions?

Yes, both Handepay and Worldpay offer mobile payment solutions.

Which is better for small businesses, Handepay or Worldpay?

Both can cater to small businesses, but Handepay may be a more cost-effective and personalised service for SMEs operating primarily in the UK.

Are Handepay and Worldpay secure payment processors?

Yes, both Handepay and Worldpay comply with the Payment Card Industry Data Security Standard (PCI DSS), ensuring secure card payment processing.

How long are the contracts with Handepay and Worldpay?

Handepay typically offers a minimum contract length of 12 months, while Worldpay’s contracts range from 18 to 36 months.

What cards are accepted by Handepay and Worldpay?

Handepay and Worldpay both accept a wide range of credit and debit cards. Worldpay, due to its global presence, supports a broader range of card brands, including Visa, Mastercard, American Express, and China Union Pay.

Can I use Handepay or Worldpay for online payments?

Yes, both Handepay and Worldpay offer online payment gateways for accepting online payments.

What are the transaction fees for Handepay and Worldpay?

Handepay’s transaction fees start from around 0.3% and can vary based on the volume of transactions. Worldpay’s fees start from 0.75% for credit cards and 0.2% for debit cards, with variations based on the selected pricing plan.

Which provider is better for businesses with a large volume of transactions, Handepay or Worldpay?

Worldpay, with its comprehensive range of services and ability to handle large transaction volumes, could potentially be more suitable for businesses with a large volume of transactions.

Which provider has more technologically advanced solutions, Handepay or Worldpay?

While both offer advanced payment solutions, Worldpay, due to its global operations and larger scale, might have an edge in terms of technologically advanced and varied solutions.

Is it easy to switch from another provider to Handepay or Worldpay?

Handepay provides a dedicated switching team to make the transition from another provider as seamless as possible. Worldpay also aims to make the process of switching smooth for businesses.

Reviewed by , Managing Director

Compare ⓘ