Elevate Cloud phone systems review – Prices, features and value explained

Choosing the right phone system can make or break business communications. Elevate Cloud Solutions, a popular choice for VoIP and unified communications (UC) services, caters specifically to the needs of modern businesses. This review explores the key features, pricing, and suitability of Elevate Cloud offerings, helping you determine if it’s the right fit for your company.

Overview of Elevate Cloud phone systems

Elevate Cloud offers a comprehensive suite of communication tools designed to streamline and enhance business connectivity.

From basic VoIP solutions to advanced unified communications platforms, Elevate Cloud enables businesses to manage calls, messaging, and collaboration from a single platform.

Its flagship VoIP service, Elevate Voice, and mobile app, Elevate UC, are notable offerings that cater to remote work and on-the-go connectivity needs.

Key features

Elevate Cloud’s business phone system includes a broad range of features designed to support various business communication needs. Here’s an in-depth look at some of its most popular features:

1. Voice calling and VoIP services

• HD voice quality: Elevate Voice offers HD voice for clearer, more reliable calls compared to traditional phone lines.
• Call management: Key call-handling features include call forwarding, call transferring, call hold, and auto-attendant, which can improve your business’s response times and professional image.
• Voicemail-to-email: Transcriptions and audio files are sent directly to email, streamlining message retrieval.

2. Unified communications (Elevate UC)

• Mobile and desktop apps: Elevate UC allows employees to make and receive calls from any device, enabling flexible communication across desktops, laptops, and mobiles.
• Instant messaging and chat: Built-in messaging supports quick communication for team members within the organisation, reducing the need for external messaging tools.
• Video conferencing: For businesses requiring face-to-face communication, Elevate UC provides video conferencing with screen-sharing capabilities.
• File sharing: The app also includes secure file-sharing capabilities, allowing team members to share and access documents during calls or messaging sessions.

3. Productivity tools integration

• Calendar and email integrations: Elevate Cloud integrates with Outlook and Google Calendar, syncing calls and meetings with employees’ schedules.
• CRM compatibility: The platform can be integrated with popular CRM tools like Salesforce, allowing teams to access customer information directly during calls, enhancing service and productivity.

4. Call analytics and reporting

• Detailed call metrics: Elevate Cloud provides insights into call volume, peak call times, and duration, enabling businesses to optimise their customer service.
• Customisable reports: Managers can create custom reports to measure performance metrics, providing a valuable resource for monitoring and improving customer interactions.

5. Security features

• Data encryption: Elevate Cloud offers encrypted communication, safeguarding sensitive business information.
• Network monitoring: The system includes network monitoring for added security, identifying and blocking potential threats to your business communication infrastructure.

Elevate Cloud pricing

Elevate Cloud’s pricing is competitive within the VoIP market, though costs vary depending on the scale of the business and the specific services required. Below is a general breakdown:

• Elevate Voice plan: Starts at approximately £15–£20 per user, per month. This plan includes basic VoIP features and call management.
• Elevate UC plan: Priced between £25 and £35 per user, per month, depending on the package selected. This plan includes advanced features like video conferencing, instant messaging, and file sharing.

Custom packages may be available for larger businesses, providing volume-based discounts and tailored feature sets to accommodate specific needs. It’s advisable to contact Elevate Cloud directly to discuss detailed pricing options.

Pros and cons

Here’s a quick look at the pros and cons of Elevate Cloud phone systems to aid your decision-making:

Pros – What we like

• Versatile communication tools: With a full range of VoIP and UC features, Elevate Cloud caters to businesses of various sizes and needs.
• Scalable pricing: Elevate Cloud’s per-user pricing model is beneficial for businesses looking to grow, allowing for easy expansion.
• Reliable performance: Businesses generally report high-quality calls and dependable uptime, making it a stable choice.
• Comprehensive integration options: The platform’s compatibility with CRMs, calendars, and productivity tools can streamline business workflows.

Cons – Potential drawbacks

• Upfront setup time: Some businesses find the initial setup and customisation time-consuming, especially for larger teams.
• Potential learning curve: With a vast array of features, new users may require time to get acquainted with the platform.
• Cost at scale: For businesses with a large number of users, monthly costs may be higher than alternatives that offer enterprise-level pricing.

Elevate Cloud reviews and ratings

Here is a summary of Elevate Cloud Solutions’ ratings from popular review sites:

1. Trustpilot: Although there is limited direct data on Trustpilot, Elevate Cloud generally appears to maintain positive ratings based on reviews shared through other Trustpilot-integrated sites. Customers often note the high-quality service, seamless transitions, and attentive customer support.
2. Trustindex.io: Reviews posted on Trustindex.io reflect customer satisfaction with Elevate Cloud, highlighting easy setups, excellent customer service, and reliable system performance. Specific positive feedback includes quick response times from support staff and helpful guidance in transitioning from other providers. Ratings on Trustindex.io suggest a high customer satisfaction rate, generally falling between 4.5 and 5 stars.
3. Google Reviews: While Google does aggregate some Trustpilot and external ratings, direct reviews for Elevate Cloud are generally favourable when cited. Customers appreciate its reliability and system features for various business needs, with ratings generally around 4 to 4.5 stars.

Review – Is Elevate Cloud the right choice for your business?

Elevate Cloud is a strong contender for UK businesses seeking an advanced phone system with comprehensive communication tools. The range of VoIP and UC features provides value for remote and hybrid teams, while its pricing structure accommodates small to mid-sized businesses well.

Ideal for:

• Growing businesses looking for scalable pricing and versatile communication options.
• Remote and hybrid teams that need a unified solution for voice, messaging, and video.
• Organisations reliant on CRM and productivity tools due to Elevate Cloud’s compatibility and integrations.

Less suited for:

• Budget-conscious enterprises with a large workforce, as costs may escalate with more users.
• Businesses with minimal communication needs, where simpler, less feature-rich alternatives may be more cost-effective.

Elevate Cloud review – Final verdict

Elevate Cloud’s phone systems offer an all-in-one communication solution with excellent functionality for dynamic businesses.

With strong integration options, security measures, and user-friendly features, Elevate Cloud can elevate a company’s internal and external communication to the next level.

Businesses prioritising flexibility, scalability, and advanced features may find this solution well worth the investment.

However, if your needs are more straightforward, consider exploring simpler options before committing to a fully-featured platform like Elevate Cloud.

FAQ – Elevate Cloud review