Verifone vs Ingenico explained – Payment processing comparison

Updated on 10 July 2023

In the rapidly-evolving landscape of electronic payments, two brands continue to play a pivotal role – Verifone vs Ingenico. Both companies are giants in the field, each boasting impressive line-ups of innovative, reliable, and widely used payment processing solutions. But when it comes down to choosing between the two, what should a business owner consider?

 
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This article will provide an in-depth comparison between Verifone and Ingenico. We will cover the range of products offered, their respective features, pricing, security, customer service, and more. As the decision can significantly impact your business, it’s vital to choose the solution that best fits your needs.

Verifone vs Ingenico

Feature / CompanyVerifoneIngenico
Type of Payment TerminalsCountertop, Portable, Mobile, Pin Pad, UnattendedDesktop, Portable, Mobile, Pin Pad
Payment OptionsMagnetic Stripe, Chip & PIN, ContactlessMagnetic Stripe, Chip & PIN, Contactless
POS System IntegrationYesYes
User InterfaceColour Touchscreen on specific models, Backlit keysLarge touch screen on specific models, Clear Display
Connectivity OptionsWi-Fi, Ethernet, Bluetooth, 3G/4GWi-Fi, Ethernet, Bluetooth, 3G/4G
Extra FeaturesBarcode Scanning, CRM Integration on select modelsBarcode Scanning, Biometric Authentication on select models
Operating SystemsVerix, V/OSTelium Tetra
Security StandardsPCI-DSS compliant, End-to-end encryption, TokenisationPCI-DSS compliant, Point-to-point encryption, Tokenisation
Support & Services24/7 customer support, Technical support, Training, Product Documentation, Software Updates24/7 customer support, Online support resources, Software updates, Training, Professional Services
PricingContact for customised quoteContact for customised quote
Verifone vs Ingenico

History and market presence

Verifone

Founded in 1981 and headquartered in San Jose, California, Verifone has carved out a commanding presence in the payments industry. With a footprint in over 150 countries and processing billions of transactions annually, Verifone has earned a global reputation for designing secure, reliable, and innovative payment solutions.

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Ingenico

Paris-based Ingenico, founded in 1980, also boasts a significant global presence. It’s a frontrunner in seamless payment, providing smart, trusted, and secure solutions to empower commerce across all channels. Ingenico has now become a part of Worldline, creating the world’s number four player in payment services.

Product range

Both Verifone and Ingenico offer a broad range of payment solutions, catering to various business sizes and needs.

Verifone

Verifone provides a multitude of solutions, including countertop, portable, pin pad, unattended, and mobile payment devices. Their product line ranges from entry-level card machines to advanced touch-screen devices. One notable product is the Verifone Vx 690, a portable terminal boasting 3G, Wi-Fi, and Bluetooth connectivity. Verifone’s Carbon series are also popular, blending a business management device with a payment terminal.

Ingenico

Ingenico offers an equally diverse range of products, including desktop, portable, pin pad, and mobile terminals. Their desktop solutions like the Desk/5000 series are noted for their user-friendly interface and high-speed transaction processing. Ingenico’s Move/5000 series are portable and packed with features such as a large touch screen, fast printer, and extended battery life.

Features and ease of use

Verifone

Verifone systems are designed for ease of use and efficiency. They incorporate colour touchscreens, backlit keys, ergonomic design, and intuitive interfaces. These features simplify transactions, making it easier for both the merchant and customer. Verifone also enables integration with point-of-sale systems, which streamlines the entire payment process.

Ingenico

Similarly, Ingenico provides an array of features designed to enhance the user experience. Ingenico card readers are highly ergonomic, have clear displays, and provide multiple connectivity options. Their devices also come with advanced commerce capabilities like barcode scanning, which can be quite useful for certain businesses. Like Verifone, Ingenico devices can be integrated with point-of-sale systems.

Security

Security is paramount in payment processing, and both Verifone and Ingenico take this matter seriously.

Verifone

Verifone maintains the highest level of payment security with end-to-end encryption, secure network access, and compliance with PCI-DSS standards. They also use tokenisation to replace sensitive card data with unique identification symbols, adding another layer of protection.

Ingenico

Ingenico also prioritises security, ensuring that all their payment solutions adhere to the latest PCI-DSS standards. They offer point-to-point encryption and tokenisation, ensuring that sensitive data is secure at every point of the transaction. Additionally, Ingenico’s Telium Tetra platform has robust security measures in place to protect against fraud.

Pricing

Pricing can vary greatly based on the specific product, functionality, and the individual payment solutions provider.

Verifone

Verifone does not publish pricing on their website. Businesses are encouraged to contact them directly for a custom quote. Prices can fluctuate depending on the complexity and scale of the business’s requirements.

Ingenico

Ingenico also does not provide public pricing information, preferring to customise quotes based on a business’s specific needs.

Customer service and support

Quality customer service is vital when dealing with financial technology.

Verifone

Verifone offers a range of support services, including technical support, training, and product documentation. They also provide software updates to keep their products running smoothly.

Ingenico

Ingenico offers a full suite of support services, including 24/7 customer support, online support resources, software updates, and training. They also offer professional services to assist businesses in implementing and managing their payment solutions.

Conclusion

Both Verifone and Ingenico are leaders in the payment processing field. They offer a wide range of products, prioritise security, and have strong reputations for quality and reliability. The decision between the two should be based on your specific business needs and requirements. It’s essential to reach out to each company directly for a tailored solution that addresses your individual circumstances.

Despite the competitiveness of the payment solutions industry, both Verifone vs Ingenico have managed to maintain a strong presence, largely due to their commitment to innovation, security, and customer satisfaction. As the landscape continues to evolve, these companies remain at the forefront, delivering solutions that keep pace with the ever-changing demands of modern business.

FAQ – Verifone vs Ingenico

What types of businesses are Verifone and Ingenico best suited for?

Both companies offer a broad range of products suitable for various types of businesses, from small retailers to large corporations in sectors like retail, hospitality, transportation, and more.

Are Verifone and Ingenico systems easy to use?

Yes, both companies design their products with ease of use in mind, offering features like touchscreens and intuitive interfaces to simplify transactions.

Do Verifone and Ingenico support mobile payments?

Yes, both companies offer solutions that support mobile payments.

Can I integrate Verifone and Ingenico systems with my point-of-sale (POS) system?

Yes, both companies provide products that can be integrated with various POS systems.

Are Verifone and Ingenico systems secure?

Absolutely. Both Verifone and Ingenico take security seriously, offering features like end-to-end encryption, tokenisation, and compliance with PCI-DSS standards.

Can I accept contactless payments with Verifone and Ingenico terminals?

A: Yes, both companies offer terminals that accept contactless payments.

Do Verifone and Ingenico offer customer support?

A: Yes, both companies offer extensive customer support, including 24/7 assistance, training, and software updates.

Do Verifone and Ingenico offer solutions for unattended payments?

Yes, both companies offer solutions designed for unattended payments, ideal for sectors like transportation, vending, and petrol stations.

How do I know which Verifone or Ingenico product is right for my business?

Both companies offer a wide range of products. The best way to determine the right solution is to contact them directly for a consultation based on your specific business needs.

Do Verifone and Ingenico offer global payment solutions?

Yes, both companies operate in numerous countries worldwide, offering solutions tailored to various regional and international payment methods.

How are the transactions processed in these terminals?

Transactions are processed electronically, usually over an internet connection or mobile network. They are encrypted for security and sent to the relevant financial institution for approval.

Are Verifone and Ingenico terminals portable?

Yes, both companies offer portable terminals, providing flexibility for businesses to accept payments anywhere.

Can I process refunds through Verifone and Ingenico terminals?

Yes, both systems allow for the processing of refunds, though the specific method can vary based on the terminal and your payment processor.

Do these systems offer receipt printing?

Yes, many models from both companies come with built-in printers for immediate receipt generation.

What kind of warranty is offered on Verifone and Ingenico devices?

The warranty period can vary depending on the specific product and region. It’s best to check with the provider for exact details.

Can Verifone and Ingenico terminals accept loyalty cards or gift cards?

Yes, many Verifone and Ingenico systems can be configured to accept various types of cards, including loyalty and gift cards.

Are software updates required for Verifone and Ingenico terminals?

Yes, regular software updates are typically required to maintain security, add new features, and ensure compatibility with new card types or payment methods.

How much do Verifone and Ingenico payment systems cost?

The cost can vary greatly depending on the specific product and your business’s needs. Both companies recommend contacting them directly for a custom quote.

Can Verifone and Ingenico systems handle multiple currencies?

Yes, both companies offer devices that can handle transactions in multiple currencies, making them suitable for businesses operating in international markets.

How long does it take for transactions to be approved with these systems?

In most cases, transactions are processed and approved within seconds, though this can depend on factors like your payment processor and the quality of your internet or mobile connection.

Reviewed by , Managing Director

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