Handpoint review – A good choice for payment processing? Features, fees, pros and cons explained

Updated on 12 July 2023

In today’s ever-evolving digital landscape, businesses of all sizes need flexible, secure, and cost-effective payment processing solutions. One provider seeking to meet these needs is Handpoint, a fintech company offering hardware, software, and processing services to merchants worldwide. But is Handpoint the right choice for your business? This review will delve into Handpoint offerings, examining its features, fees, pros, and cons, to help you make an informed decision.

 
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Overview of Handpoint – what’s on offer?

Handpoint is a global payment processing provider, specialising in providing mobile, online, and in-store payment solutions. Their offering includes a range of payment terminals and card machines, payment gateway services, and their comprehensive payment platform, which is known for its flexibility and robust security features.

Handpoint’s terminals are equipped to handle a variety of payment methods, including credit cards and debit cards, NFC payments such as Apple Pay and Google Pay, and EMV chip cards. This versatility gives businesses the ability to accept multiple payment types, increasing their chances of making a sale.

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A standout feature of Handpoint’s solution is its P2PE (Point-to-Point Encryption) security standard. This advanced technology ensures the secure transmission of payment data, protecting against fraud and data breaches.

Handpoint also offers its own payment gateway, which enables online and mobile transactions. This is backed by robust fraud detection tools, ensuring safe transactions. In addition, the Handpoint platform can be integrated with various POS systems, enabling businesses to seamlessly blend their payment processing with their sales, inventory, and customer management activities.

Pros and cons of Handpoint

Pros:

  • Multitude of Payment Options: Handpoint offers a wide variety of payment options, including traditional credit and debit card processing, contactless payments via NFC, and EMV chip card processing.
  • Robust Security: With Handpoint’s P2PE security standard, businesses can rest assured that their payment data is being securely transmitted and protected against potential breaches.
  • Integration Capabilities: Handpoint can be integrated with various POS systems, helping businesses streamline their sales and customer management processes.
  • Scalability: Handpoint’s solutions are designed to grow with your business, making them suitable for businesses of all sizes.
  • Global Reach: Handpoint supports various currencies and tax systems, making it ideal for businesses with international operations.

Cons:

  • Pricing Information: Handpoint does not readily provide detailed pricing information on their website, which can make it difficult for businesses to make an informed decision.
  • Contractual Obligations: Some users have reported long-term contractual commitments which may not suit all businesses.
  • Customer Support: While Handpoint offers support, some users have reported mixed experiences with the quality and responsiveness of their customer service.

Handpoint products and services guide

Handpoint offers three main products: payment terminals, payment gateway, and a comprehensive payment platform.

Payment Terminals

Handpoint offers a range of modern, sleek payment terminals, all equipped with the ability to process a wide variety of payment methods. They are designed for mobility, robustness and to work in various settings – from the shop floor to on-the-go environments.

Payment Gateway

Handpoint’s gateway facilitates online and mobile transactions, enabling businesses to easily and securely accept digital payments. This service includes advanced fraud detection and prevention tools.

Payment Platform

Handpoint’s platform serves as a comprehensive solution for businesses, offering capabilities that extend beyond mere payment processing. It provides tools for sales tracking, inventory management, and customer relationship management, making it a truly comprehensive solution for businesses.

Handpoint pricing, fees and charges explained

Handpoint does not provide specific pricing details on their website. Instead, they adopt a quote-based pricing model, where the cost varies depending on the specific needs and scale of your business. While this approach ensures that you only pay for what you need, it also means you have to directly engage with Handpoint’s sales team to get a clear understanding of costs.

Generally, payment processing providers may charge a combination of transaction fees, monthly fees for the use of their software or hardware, and possibly setup or installation fees. Be aware of potential contractual obligations, as some users have reported long-term contracts with Handpoint.

Alternatives to Handpoint

While Handpoint offers a robust suite of features, it’s always wise to consider alternatives. Some notable competitors include Square, PayPal Here, and Worldpay.

Square is a popular choice for small businesses due to its straightforward pricing and comprehensive set of features. It offers free point-of-sale software and affordable hardware options.

PayPal Here is a mobile point-of-sale app that comes with the backing of PayPal, a well-established name in online payments. It offers a simple pricing structure, making it ideal for small businesses.

Worldpay offers a comprehensive set of payment processing solutions and has a strong reputation in the industry. It provides a variety of terminal options and caters to both small businesses and larger enterprises.

Conclusion – Is Handpoint a good choice?

To conclude our review, Handpoint offers a comprehensive suite of features that make it a strong contender in the payment processing market. Its solutions are versatile, scalable, and secure, suitable for businesses of varying sizes. The potential drawbacks lie in the lack of transparent pricing information and some users’ mixed experiences with customer support.

If your business requires a diverse range of payment options, robust security, and seamless integration capabilities, then Handpoint could be a good fit. However, it is essential to have a detailed discussion with their sales team to fully understand the costs involved.

FAQ – Handpoint review

What payment methods does Handpoint support?

Handpoint supports a variety of payment methods, including credit and debit cards, NFC payments such as Apple Pay and Google Pay, and EMV chip cards.

What security measures does Handpoint have in place?

Handpoint uses P2PE (Point-to-Point Encryption) security standard for secure transmission of payment data.

Can Handpoint be integrated with other systems?

Yes, Handpoint can be integrated with various POS systems.

Does Handpoint support international transactions?

Yes, Handpoint supports various currencies and tax systems, making it suitable for international businesses.

How is Handpoint’s pricing structured?

Handpoint uses a quote-based pricing model, with costs varying depending on your specific business needs.

Does Handpoint offer mobile payment solutions?

Yes, Handpoint offers mobile payment solutions that can be used on various devices, such as tablets and smartphones.

What kind of businesses is Handpoint suitable for?

Handpoint’s solutions are scalable, making them suitable for businesses of all sizes, from small enterprises to large corporations.

Can I use Handpoint for online transactions?

Yes, Handpoint offers a payment gateway for online and mobile transactions.

Does Handpoint offer inventory management features?

Yes, Handpoint’s comprehensive payment platform provides tools for sales tracking and inventory management.

Are there any setup or installation fees with Handpoint?

Handpoint does not publicly list setup or installation fees. It’s best to contact their sales team for a detailed breakdown of costs.

What customer support options does Handpoint offer?

Handpoint offers customer support through various channels, including phone and email. However, some users have reported mixed experiences with their support.

Does Handpoint offer contactless payment options?

Yes, Handpoint’s payment terminals are equipped to handle contactless payments via NFC, such as Apple Pay and Google Pay.

What are some alternatives to Handpoint?

Some notable alternatives to Handpoint include Square, PayPal Here, and Worldpay.

Does Handpoint require long-term contracts?

Some users have reported long-term contracts with Handpoint. It’s best to discuss contract terms directly with their sales team.

Is Handpoint PCI compliant?

Yes, Handpoint’s payment solutions adhere to PCI-DSS standards to ensure secure handling of card information.

Does Handpoint offer any hardware?

Yes, Handpoint offers a range of payment terminals suitable for various business environments.

Can Handpoint handle multiple currencies?

Yes, Handpoint can handle multiple currencies, making it suitable for businesses operating internationally.

How easy is it to use Handpoint’s system?

Handpoint’s systems are designed to be user-friendly, with intuitive interfaces and easy integration with other systems.

Does Handpoint offer refunds or chargeback protection?

While Handpoint provides secure transaction processing, you should contact their sales team to understand their policies on refunds and chargebacks.

Is there a trial period for Handpoint’s services?

Handpoint does not publicly mention a trial period. Again, it’s best to speak directly with their sales team for this information.

Reviewed by , Managing Director

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