In the digital era, a payment processing solution is no longer a luxury for businesses; it’s a necessity. The ease and convenience of online transactions make it imperative for businesses, both large and small, to have a reliable, secure and efficient payment processor. Two significant players in this field, particularly for UK businesses, are Dojo vs SumUp.
This article will delve into these two options, compare their features, costs and benefits, helping you make an informed decision for your business needs.
Dojo vs SumUp
| Feature | Dojo | SumUp |
|---|---|---|
| Payment Processing | Debit/Credit Card, In-person, Phone, Online | Debit/Credit Card, In-person, Phone, Online |
| Industry-Specific Integration | Yes | No |
| Card Reader Cost | Varies based on contract | One-time purchase |
| Transaction Fee | Custom, based on business volume | 1.69% per transaction |
| Monthly Fees | Varies based on contract | No |
| Contract | 12-18 months | No contract |
| Settlement Period | Next-day settlements | Usually 2-3 business days |
| Customer Support | 24/7 UK-based team | Limited hours, online resources and chat |
| Security | P2PE, PCI DSS compliant | Encrypted card reader, PCI DSS compliant, Serverless architecture |
| Reporting | Personalised customer portal with monthly reports | Limited to transaction history |
It’s important to note that this table offers a general comparison and the exact details might vary based on individual contracts and changing company policies. Always check the specific terms and conditions before making a final decision.
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Overview of Dojo
Dojo is a part of the Paymentsense brand, one of the fastest-growing payment processing companies in Europe. They cater to small and medium-sized businesses, offering payment solutions that allow businesses to accept debit and credit card payments in person, over the phone and online.
Dojo prides itself on its secure and swift payment processing system, with additional features like next-day settlement, industry-specific software integration, and a dedicated customer support team. It also emphasises transparency, providing its customers with clear pricing structures and a monthly reporting system that helps businesses track and manage their transactions more effectively.
Overview of SumUp
SumUp is a global mobile point-of-sale company that was launched in 2012. It operates in over 31 countries, including the UK, providing small businesses with an easy, cost-effective way to accept card payments.
The main selling point of SumUp is its simplicity and affordability. They offer an affordable card reader and a straightforward pay-per-use pricing structure, making it an appealing choice for smaller businesses or solo entrepreneurs. SumUp also integrates with various eCommerce platforms, enabling businesses to manage their in-store and online payments seamlessly.
Comparison of features
Payment processing
Both Dojo and SumUp offer the ability to process payments in various forms, whether in person, over the phone, or online. They also provide compatibility with a variety of debit and credit cards.
However, Dojo stands out for its industry-specific software integration. It offers an integrated solution that works seamlessly with different types of business software, such as e-commerce platforms, booking systems, and electronic point of sale (EPOS) systems. This flexibility is particularly useful for businesses operating in niche markets with specialised software requirements.
On the other hand, SumUp offers a simple, straightforward mobile point-of-sale system. It is designed for ease of use and portability, making it a good fit for businesses that often operate in different locations, such as market traders or mobile services.
Pricing
In terms of pricing, SumUp maintains a very straightforward structure. There’s a one-time purchase for the card reader, and then businesses pay a flat fee of 1.69% per transaction. There are no monthly fees or contractual obligations, which makes SumUp particularly attractive for smaller businesses or those with fluctuating sales volumes.
Dojo operates on a contract basis, typically a 12-18 month commitment. They offer custom pricing based on the business’s card turnover and individual needs, making it more suitable for businesses with high sales volumes or more predictable transaction levels. Additionally, Dojo provides next-day settlements, which can help improve a business’s cash flow.
Customer support
In terms of customer support, Dojo stands out with its dedicated UK-based customer service team available 24/7. This can be especially helpful for businesses that operate outside standard working hours. Additionally, Dojo provides a personalised customer portal that includes monthly transaction reports and insights, helping businesses to manage their payments more effectively.
SumUp, while it doesn’t offer round-the-clock support, does provide various online resources and a chat service on their website. This gives businesses the flexibility to troubleshoot issues at their own pace.
Security
When it comes to security, both Dojo and SumUp uphold stringent standards. Dojo offers Point-to-Point Encryption (P2PE), securing card information from the moment it’s used. Dojo is also PCI DSS (Payment Card Industry Data Security Standard) compliant, which is a strict security standard in the card payment industry.
SumUp also prioritises security, employing an encrypted card reader and complying with PCI DSS. Furthermore, SumUp operates on a serverless architecture, which means there’s no central point for potential security breaches, providing an additional layer of safety for transactions.
Conclusion – Dojo vs SumUp
Choosing between Dojo and SumUp ultimately depends on your business’s specific needs. If you’re looking for a flexible, industry-specific solution with round-the-clock support, Dojo might be the right fit. On the other hand, if you prefer simplicity, affordability, and portability, SumUp could be the more appealing option.
Remember, it’s not just about cost; consider the level of support, the flexibility of the service, and the security measures in place. By considering these factors, you can choose the payment processing solution that will best help your business thrive in today’s digital marketplace.
FAQ – Dojo vs SumUp
SumUp offers a straightforward, pay-per-use pricing model with a mobile point-of-sale system, whereas Dojo provides custom pricing based on business volume and offers industry-specific software integration.
Generally, SumUp is more cost-effective for small businesses or those with fluctuating sales volumes due to its flat transaction fee and lack of monthly fees or contracts.
Dojo offers a dedicated UK-based 24/7 customer support team, while SumUp offers limited hours support with online resources and chat service.
Yes, both SumUp and Dojo can process online payments in addition to in-person and over-the-phone transactions.
Dojo offers next-day settlements, whereas SumUp typically takes 2-3 business days.
Yes, both SumUp and Dojo comply with PCI DSS standards, ensuring secure card transactions.
Yes, both SumUp and Dojo offer integration with various e-commerce platforms.
SumUp charges a flat fee of 1.69% per transaction, while Dojo offers custom pricing based on the business’s card turnover.
Dojo typically operates on a contract basis, usually 12-18 months, while SumUp has no contract requirements.
Both offer portable card readers, but SumUp’s card reader is particularly designed for mobility and ease of use.
SumUp is typically more suitable for small businesses, solo entrepreneurs, or businesses with fluctuating volumes. Dojo is better suited for businesses with higher or predictable transaction levels, or those requiring industry-specific software integration.
Yes, both SumUp and Dojo accept a wide range of major credit and debit cards.
Both companies aim for transparency. SumUp uses a flat fee structure, and Dojo provides custom pricing based on your business needs.
Yes, both SumUp and Dojo allow businesses to accept payments over the phone.
Yes, both SumUp and Dojo offer apps compatible with iOS and Android devices.
Dojo provides custom pricing based on the business’s card turnover and individual needs, whereas SumUp generally follows a standard approach.
Both SumUp and Dojo prioritise transaction security with encryption technology and compliance with PCI DSS standards.
This would depend on their individual company policies, but typically, refunds might be possible within a certain timeframe if the reader is defective or if the customer is dissatisfied.
Dojo offers industry-specific software integration, which includes POS systems. SumUp also integrates with certain POS systems but it’s best to check the specific compatibility.
Yes, Dojo provides a personalised customer portal that includes monthly transaction reports and insights. SumUp provides limited reporting, generally restricted to transaction history.