Zettle vs Square explained – Payment processing comparison

Updated on 10 July 2023

In the contemporary business ecosystem, the selection of an ideal payment processing system is imperative for the smooth functioning of transactions. With the array of options available, two names have carved a niche for themselves in this competitive market – Zettle vs Square. While both platforms have proven their mettle in the digital payment sector, the dilemma remains which one is better suited for UK businesses.

 
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This article aims to provide a comprehensive comparison between Zettle vs Square, evaluating them on various parameters such as fees, features, customer service, and more. The objective is to equip businesses with the knowledge to make an informed decision that is best aligned with their operational requirements and budgetary constraints.

Zettle vs Square

ZettleSquare
Pricing ModelNo monthly fees. 1.75% per card reader transaction, 2.5% for online payments.No monthly fees. 1.75% per card reader transaction, 2.5% for online, keyed-in, and invoice transactions.
Point-of-Sale (POS) SystemEasy-to-use POS system with a simple inventory management system.Robust POS system with advanced inventory management features, staff management, customer loyalty programmes, gift cards, and more.
Payment MethodsChip and PIN, contactless payments, Apple Pay, Google Pay.Chip and PIN, contactless payments, Apple Pay, Google Pay, manual card entry, invoice transactions.
Payment Processing TimePayments are typically transferred to your bank account within 1-2 business days.Payments are typically transferred to your bank account within 1-2 business days.
Customer ServiceEmail and phone support available on weekdays during business hours. Comprehensive FAQ section on website.Email, phone, and 24/7 live chat support.
ReceiptsDigital receipts via email or SMS. Print receipts with a compatible receipt printer.Digital receipts via email or SMS. Print receipts with any receipt printer compatible with Square Stand.
Integration with Accounting SoftwareIntegrates with accounting software like Xero and QuickBooks.Integrates with a wider range of accounting software like Xero, QuickBooks, Zoho Books, and more.
HardwareOffers card reader at a cost. Compatible with iOS and Android devices.Offers card reader at a cost. Compatible with iOS and Android devices.
Zettle vs Square

What are Zettle and Square?

Before delving into the detailed comparison, it’s important to understand what Zettle and Square offer.

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Zettle

Owned by PayPal, Zettle (formerly known as iZettle) is a one-stop-shop solution for small businesses that offers an array of services, including payment processing, point-of-sale (POS) systems, invoicing, and more. Zettle’s card readers are used by businesses across various industries, from retail and food and beverages to health and wellness.

Square

Founded in 2009 in the US, Square has since expanded globally, including the UK market. Like Zettle, Square also provides an integrated suite of services, such as payment processing, POS systems, and advanced inventory management, among other things.

Comparison of fees

One of the primary considerations for businesses while selecting a payment processing system is the associated fees. Here’s how Zettle and Square stack up in this department.

Zettle’s pricing model

Zettle operates on a straightforward pricing model. It charges a flat fee of 1.75% per transaction for card reader payments. Online payments incur a fee of 2.5%. There are no monthly fees, which makes it an affordable option for small businesses that are just starting.

Square’s pricing model

Like Zettle, Square also adopts a simple fee structure. For chip and PIN or contactless payments, the charge is 1.75%, the same as Zettle. However, for online, keyed-in, and invoice transactions, Square charges a higher fee of 2.5%.

Functionality and ease of use

The ability to swiftly and smoothly process transactions is integral to maintaining customer satisfaction. Here’s how both platforms fare in terms of functionality and usability.

Zettle’s functionality

Zettle is known for its ease of use and minimalistic interface. Its card reader is straightforward to set up and can be used with a mobile app on iOS and Android devices. Moreover, Zettle’s inventory management system is relatively straightforward, making it ideal for businesses with simpler inventory needs.

Square’s functionality

Square is renowned for its robust and advanced POS system, which can manage complex inventory needs. It also supports an array of functionalities such as staff management, customer loyalty programmes, gift cards, and more. Its card reader also integrates seamlessly with the Square app on iOS and Android devices.

Customer service

Reliable customer service is crucial for the resolution of any issues that might arise during transactions. Here’s what to expect from Zettle and Square.

Zettle’s customer service

Zettle offers email and phone support on weekdays during business hours, but lacks 24/7 support, which might pose challenges for businesses that operate outside standard working hours. However, Zettle also has a comprehensive FAQ section on its website to address common queries.

Square’s customer service

In comparison, Square provides more robust customer support. Along with email and phone support, it offers a 24/7 live chat feature, ensuring businesses can resolve issues promptly, irrespective of the time.

Summing up – Zettle vs Square

While both Zettle and Square offer compelling features, the decision largely depends on your business needs.

If you’re a small business owner with simpler inventory requirements and are looking for a cost-effective option, Zettle may be a more suitable choice. However, if your business requires advanced inventory management, additional functionalities, and round-the-clock customer support, Square could prove to be a better fit.

In either case, it’s important to evaluate each platform carefully, considering your business size, industry, operational needs, and budget. Remember, the goal is to choose a system that simplifies transactions, ensures customer satisfaction, and ultimately, contributes to your business growth.

FAQ – Zettle vs Square

Which payment processor is better for small businesses, Zettle or Square?

Both platforms are well-suited for small businesses. However, if your business has simpler inventory needs and you want a cost-effective option, Zettle might be more suitable. For more advanced features, including complex inventory management, Square might be a better choice.

Do Zettle and Square support online payments?

A: Yes, both Zettle and Square support online payments. However, they charge a higher fee for online transactions than for card reader transactions.

Do I need to pay a monthly fee for using Zettle or Square?

A: No, neither Zettle nor Square charges a monthly fee. They charge a flat fee per transaction instead.

Can I use Zettle or Square for invoice transactions?

Yes, you can use Square for invoice transactions. However, this feature is not available with Zettle.

Do Zettle and Square offer customer support?

Yes, both Zettle and Square offer customer support. Zettle offers phone and email support during weekdays, while Square provides 24/7 support via email, phone, and live chat.

How long does it take for payments to be transferred to my bank account?

For both Zettle and Square, payments are typically transferred to your bank account within 1-2 business days.

Can I integrate Zettle or Square with my accounting software?

Yes, Zettle integrates with accounting software like Xero and QuickBooks. Square offers a wider range of integration with software like Xero, QuickBooks, Zoho Books, and more.

Can I use Zettle or Square for contactless payments?

Yes, both Zettle and Square support contactless payments, including Apple Pay and Google Pay.

Can I print receipts with Zettle or Square?

Yes, both Zettle and Square offer the option to print receipts using a compatible printer. They also offer digital receipts via email or SMS.

Are Zettle and Square compatible with both iOS and Android devices?

Yes, both Zettle and Square are compatible with iOS and Android devices.

Can I use Zettle or Square to manage my business’s inventory?

Yes, both Zettle and Square offer inventory management features. However, Square’s inventory management system is more advanced.

Are there any hidden fees with Zettle or Square?

No, both Zettle and Square offer a transparent pricing model with no hidden fees.

Can Zettle and Square be used for businesses in any industry?

Yes, Zettle and Square cater to a wide range of industries including retail, food and beverages, health and wellness, and more.

Do I need a physical store to use Zettle or Square?

No, both Zettle and Square can be used for businesses with or without a physical storefront. They also support e-commerce transactions.

Can I use multiple card readers with a single account on Zettle or Square?

Yes, you can use multiple card readers with a single account on both Zettle and Square.

How reliable are Zettle and Square for processing high-volume transactions?

Both Zettle and Square are designed to handle high-volume transactions reliably. However, the choice between the two should be based on the specific needs of your business.

Can I use Zettle or Square in a mobile or pop-up location?

Yes, both Zettle and Square’s card readers can be used in mobile or pop-up locations. They only require a stable internet connection to process payments.

How secure are payments made through Zettle and Square?

Both Zettle and Square adhere to high security standards. They are PCI DSS compliant, which means they meet the Payment Card Industry Data Security Standard for handling card information.

Can I process refunds through Zettle or Square?

Yes, both Zettle and Square allow you to process full or partial refunds, although the process for doing so differs between the two platforms.

Can I use Zettle or Square for recurring payments or subscriptions?

Square supports recurring payments and subscriptions, making it suitable for businesses that operate on a subscription model. However, Zettle does not currently support this feature.

Reviewed by , Managing Director

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